Gear Pack does have a no refunds policy. Unfortunately, because we order our products based on the number of paid subscribers, we cannot give refunds. however, if you receive a damaged item, you can contact us and we will deal with it on a case by case basis. It could be a replacement of the same or similar item based on availability. There are no contracts, so you can cancel at any time. Just be sure to cancel before the renewal date of the 15th of the month. If you cancel after the 15th and are billed for renewal, you will not receive a refund and will be shipped your final box as scheduled.

This return policy is the same for individual items purchased from the Gear Pack store.

This is a monthly mystery box and we can't please everybody every time. We do not offer refunds, credits or returns for not liking the contents of the subscription.