A CHANGE IS COMING
There's a big change coming to the way you are billed for your monthly subscriptions. Currently, you are billed every month on the anniversary of when you signed up. For example, if you signed up on March 10th, you would be charged again on April 10th and so on. The cut off date for orders is the 5th of the month and then all orders ship between the 20th and 25th of that month.
What's changing? EVERYTHING!
Starting May 5th, our billing cycle will be changing. No mater what date you sign up, you will be re charged on the 15th of the month. For example, if you sign up on March 10th, you'r next charge will be on April 15th.
The shipping date will be between the 10th and the 15th of the following month.
We are growing very rapidly and need to do this to allow more time to handle the large amount of orders. But don't panic! You will still be billed once a month and will receive a new box once a month.
Another big change is that when you first sign up, your first box will be our WELCOME BOX! This is to help avoid big wait times. No more will our new subscribers have to wait a month or more to receive there first box! After you sign up, your welcome box will ship in just a couple of days! Then you will start to receive our regular boxes on the following month.
Don't worry, if you are a current subscriber, you won't miss out on anything. January's box (Box 10) will become our new welcome box.
This change means that after our cut off on May 5th, we will start our new billing cycle right away to avoid skipping a month and the cut off date for June's box will be just 10 days after on May 15th. Just be aware of this change because you may be billed twice in one month depending on your previous billing cycle. If you don't want to be billed again so soon, you can simply pause your subscription in your subscription settings by logging into your account. Just be aware, that you will miss a month if you do this.
If you have any questions regarding this change, just send us an email to: customerservice@gearpack.ca
What's changing? EVERYTHING!
Starting May 5th, our billing cycle will be changing. No mater what date you sign up, you will be re charged on the 15th of the month. For example, if you sign up on March 10th, you'r next charge will be on April 15th.
The shipping date will be between the 10th and the 15th of the following month.
We are growing very rapidly and need to do this to allow more time to handle the large amount of orders. But don't panic! You will still be billed once a month and will receive a new box once a month.
Another big change is that when you first sign up, your first box will be our WELCOME BOX! This is to help avoid big wait times. No more will our new subscribers have to wait a month or more to receive there first box! After you sign up, your welcome box will ship in just a couple of days! Then you will start to receive our regular boxes on the following month.
Don't worry, if you are a current subscriber, you won't miss out on anything. January's box (Box 10) will become our new welcome box.
This change means that after our cut off on May 5th, we will start our new billing cycle right away to avoid skipping a month and the cut off date for June's box will be just 10 days after on May 15th. Just be aware of this change because you may be billed twice in one month depending on your previous billing cycle. If you don't want to be billed again so soon, you can simply pause your subscription in your subscription settings by logging into your account. Just be aware, that you will miss a month if you do this.
If you have any questions regarding this change, just send us an email to: customerservice@gearpack.ca